Refund and Returns Policy

1. Returns

1.1. Eligibility for Returns:

  • Skincare products can be returned within 30 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

1.2. Exclusions:

  • Certain products, such as personalized or hygienic items, may not be eligible for return due to health and safety regulations.

1.3. Initiating a Return:

  • To initiate a return, customers must contact our customer support at to obtain a return authorization.
  • Proof of purchase is required to process a return.

1.4. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

1.5. Refund Process:

  • Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
  • If approved, the refund will be processed and credited to the original payment method.

2. Refunds

2.1. Refund Eligibility:

  • Refunds are processed for eligible returns in accordance with our return policy.

2.2. Refund Timing:

  • Refunds may take 5-10 business days to be processed and reflected in the customer’s account.

2.3. Refund Amount:

  • The refund amount will be for the original purchase price of the returned product, excluding any shipping or handling fees.

2.4. Canceled Orders:

  • If an order is canceled before shipping, a full refund will be issued.

3. Contact Information

For any inquiries or assistance regarding returns and refunds, please contact us at:

  • Email:
  • Phone: 0333460941/ 0741970991