Refund and Returns Policy

1.1. Eligibility for Returns:

Skincare products can be returned within 30 days from the date of purchase.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

1.2. Exclusions:

Certain products, such as personalized or hygienic items, may not be eligible for return due to health and safety regulations.

1.3. Initiating a Return:

To initiate a return, customers must contact our customer support at info@ash-skincare.com to obtain a return authorization.
Proof of purchase is required to process a return.

1.4. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

1.5. Refund Process:

Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
If approved, the refund will be processed and credited to the original payment method.

2.1. Refund Eligibility:

Refunds are processed for eligible returns in accordance with our return policy.

2.2. Refund Timing:

Refunds may take 5-10 business days to be processed and reflected in the customer’s account.

2.3. Refund Amount:

The refund amount will be for the original purchase price of the returned product, excluding any shipping or handling fees.

2.4. Canceled Orders:

For any inquiries or assistance regarding returns and refunds, please contact us at: